Frequently Asked Questions

We know booking a clean comes with questions. Below you'll find answers to some of the most common questions about our services, pricing and booking process.

Have a question?
If you can't find what you're looking for, simply get in touch—we're always happy to help.

What areas do you service?
We service Ballarat and surrounding areas.

What cleaning services do you offer?

We specialise in builders, pre/post sale and deep cleaning services. We also offer window cleaning and carpet steam cleaning.

Do you provide free quotes?
Yes! We offer free, no-obligation quotes for all services.

Do I need to be home?

No. As long as we have access to the property, you don't need to be present. Builders and vacate cleans must be vacant.

Do you bring your own equipment?

Yes. We supply all professional cleaning products and equipment. Low toxic and biodegradable.

Are you insured?

Yes, we carry public liability, personal liability and workers compensation insurance, and our team is White Card certified.

Do you offer a satisfaction guarantee?

Vacate cleans include a 48-hour re-clean guarantee.

How do I book a clean?
Contact us by phone, email or our online enquiry form for a free quote.

Do you require a deposit?

Yes, a 25% deposit confirms your booking, with the balance due within 7 days of completion.

What do you need from us before the clean?

Site access arranged in advance, power and water connected, and trades cleared out before our crew arrives.

How much notice do you need to book?

We recommend booking as early as possible, but we'll always try to accomodate tighter timelines where we can.

What if somethings missed?

We aim for handover-ready, first-time. If anything doesnt meet standard, let us know and we'll come back to address it. 

Why choose Fresh Rose Cleaning?

✓ Free Quotes

✓ Fully Insured

✓ Ballarat & Surrounding Areas

✓ Professional Equipment Supplied

✓ Tailored Pricing

✓ 48-Hour Re-clean Guarantee*

✓ Reliable & Friendly Service